We are Maria and J, the bride and groom, and like many couples, we dreamed of a perfect wedding day. Choosing La Piazza Hotel as our venue filled us with excitement and high expectations. However, our experience turned out to be a series of disappointments and frustrations. We hope our story serves as a cautionary tale for other brides and grooms considering La Piazza Hotel and Convention Center for their special day.
Pre-Wedding Mishaps and Miscommunications with La Piazza Hotel and Convention Center
Our excitement quickly turned to frustration as we encountered numerous issues with La Piazza Hotel and Convention Center before our wedding day. From contractual errors to last-minute ingredient shortages, these pre-wedding mishaps highlighted the hotel’s lack of professionalism and attention to detail.
Here’s a detailed account of the chaos we experienced leading up to our big day.
Contractual Chaos:
Our initial encounter with La Piazza Hotel’s inefficiency began with the contract. Despite our careful review, the contract contained incorrect dates, showing our wedding in 2023 instead of 2024. When we pointed out these errors, the hotel staff insisted there was nothing wrong. Only after sending them screenshots did they finally acknowledge and correct the mistakes. This initial blunder should have been a red flag for the disorganization that lay ahead.
The Year That Wasn’t:
Consistently throughout the planning process, La Piazza Hotel used the wrong year in their documents. This repeated error caused unnecessary stress and confusion. We had to constantly remind them that our wedding was in 2024, not 2023. This oversight demonstrated their lack of attention to detail and professionalism.
Delayed Meeting Debacle:
One of the most frustrating pre-wedding incidents was the final meeting with our wedding suppliers. Scheduled for 4 PM, the hotel’s representative did not show up until 5 PM. We were left waiting for an hour without even being offered complimentary snacks or drinks. This lack of hospitality and punctuality was disappointing and disrespectful.
Menu Mayhem:
Days before the wedding, we received a message from the hotel staff informing us of an ingredient shortage for our chosen menu. Despite having booked the event months in advance, they failed to prepare adequately.
Furthermore, they were unable to accommodate our food allergies, despite being informed well in advance. The last-minute revelation that they could not modify recipes for allergens was alarming, as it could have led to serious health issues.
Communication Breakdown:
Adding to the chaos, four days before the wedding, the hotel staff bypassed our wedding coordinator and contacted us directly about a venue change. This direct communication caused confusion and discomfort for our entourage. Our preparation venue was changed last minute, and we only discovered this when we were about to check out from the hotel. This lack of coordination and respect for our planning process added to our stress.
Our experience at La Piazza Hotel was far from the dream wedding we envisioned. From contractual errors and miscommunications to a lack of hospitality and consideration for our needs, the series of mishaps we faced should serve as a warning. Brides and grooms deserve a venue that values their special day and provides the attention and care necessary to make it perfect. Unfortunately, La Piazza Hotel failed to meet these expectations.
The Wedding Day Disaster
Despite the pre-wedding chaos, we hoped the actual wedding day would be different. Unfortunately, our experience at La Piazza Hotel and Convention Center was far from the dream we envisioned. From the lack of basic amenities to the staff’s indifference and unprofessionalism, our wedding day turned into a series of frustrating and disheartening events. Here’s a recount of the disasters we faced on what should have been the happiest day of our lives.
Ingress Issues:
Our wedding day at La Piazza Hotel started on a stressful note. During the ingress of our event stylist’s team, they were denied basic amenities like fans and water. This lack of consideration was unacceptable. When I discovered this at 2 AM, I had to personally request the front desk to provide fans and order bottles of distilled water.
The only silver lining was the hotel’s allowance for overnight access and use of the secondary door near the halls.
Sweltering Shoot:
The untouched shoot, scheduled around 1-1:30 PM, became a nightmare due to the unbearable heat. The event hall lacked ventilation, and the temperature soared to a heat index of 40-50 degrees Celsius. Everyone, including us—the bride and groom—was drenched in sweat.
Despite our complaints, the staff remained indifferent. When we asked for the air conditioning to be turned on, they informed us it would incur an additional cost. This response was not only insensitive, but also inhumane, considering the extreme conditions we were enduring.
Uncaring Attitudes:
During our confrontation with a staff member about the intolerable heat, the employee admitted the conditions were inhumane but claimed they were “just following orders.” This apathy was disheartening. We urged them to escalate our concerns to upper management, but it was clear that the hotel’s priorities did not include guest comfort or humane working conditions for their staff.
Lobby Confrontation:
As we continued our photo and video shoot in the lobby, another staff member approached me (the bride) with a shocking lack of empathy. When I asked if she could endure working in such harsh conditions without ventilation or water, she nonchalantly replied yes. This dismissive attitude was infuriating, especially since she was enjoying the comfort of the hotel’s well-ventilated rooms while our team suffered.
Rude Reception:
The final straw came during our checkout process. Despite being in line, we were rudely told to wait as the front desk staff prioritized a local celebrity who had just walked in. The staff seemed more interested in taking photos with the celebrity than attending to paying guests. This unprofessional behavior was not only disrespectful but also highlighted the hotel’s poor customer service.
Our wedding day at La Piazza Hotel was marred by these numerous disasters. The lack of basic amenities, indifferent staff attitudes, and unprofessional behavior left us deeply disappointed.
Brides and grooms deserve a venue that prioritizes their special day and provides a supportive, caring environment. Unfortunately, La Piazza Hotel failed to deliver on these fundamental expectations.
Room for Improvement (Or Not)
While the pre-wedding and wedding day disasters were bad enough, our stay at La Piazza Hotel and Convention Center added to our disappointments. From poorly maintained rooms to unprofessional service, these issues underscored the hotel’s lack of commitment to providing a quality experience. Here’s a closer look at the problems we encountered with their facilities and overall service.
Suite Shortcomings:
Our experience with the bridal suite at La Piazza Hotel and Convention Center was disappointing. The bathroom door didn’t fit the frame properly, making it difficult to close. The main door had a backward doorknob, which added to the frustration.
Additionally, the hotel charged Php 50 for slippers, which should have been complimentary. The suite’s television had only cable TV, lacking access to streaming platforms like Netflix. These shortcomings further tarnished our stay.
Overall Impression:
Reflecting on our entire experience, La Piazza Hotel and Convention Center exhibited a significant lack of professionalism, responsiveness, and care for their guests and vendors. From the initial contractual chaos and miscommunications to the unprofessional behavior on our wedding day, the hotel’s inefficiencies and disregard for guest comfort were evident. These numerous issues created unnecessary stress and overshadowed what should have been a joyous occasion.
Recommendation (or Lack Thereof):
Based on our experience, we cannot recommend La Piazza Hotel and Convention Center for weddings or any significant events. The continuous problems we encountered, from pre-wedding preparations to the day of the wedding, highlight the hotel’s failure to provide the expected level of service and care. Couples deserve a venue that ensures their special day is memorable for the right reasons, and unfortunately, La Piazza Hotel and Convention Center fell short of this expectation.
Final Thoughts
Our wedding at La Piazza Hotel and Convention Center was an experience filled with disappointment and frustration. From the initial contractual chaos to the countless miscommunications and unprofessional behavior, the hotel’s handling of our special day was far from what we had hoped for. We encountered issues at every stage, from pre-wedding preparations to the day of the event and even during our stay in the bridal suite.
We strongly caution other couples considering La Piazza Hotel and Convention Center for their wedding or any significant event. The numerous problems we faced highlight a lack of professionalism, responsiveness, and care for guests and vendors. Despite the beauty of the venue, the management and staff failed to deliver the quality service and support necessary for such an important occasion.
We hope that La Piazza Hotel and Convention Center will take our feedback seriously and make the necessary improvements to their services. Future guests deserve a venue that prioritizes their needs and ensures a seamless and joyful experience.
Unfortunately, based on our experience,
we cannot recommend La Piazza Hotel and Convention Center.
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