With online shopping booming, it is very convenient to do nowadays since you can receive it at the comfort of your home. However, there are problems that an ordinary shopper face that needs to be shared to the community.
The Problems We Face with Online Shopping
Currently, a person does online shopping more than physically shopping in the malls or other establishments. The joy of doing it from your own home is the real winner for this. Who would exchange the time spent in traffic for the time spent waiting at home for it to arrive? Right? Nevertheless, the joy and comfort of doing that may also bring situations wherein we get disappointed.
There are also the times that we feel dissatisfied with the quality of the product delivered. We rely on the photos, the product description but we still end up getting the other color. Photos and the description do not always tell everything about the item. It always leaves some pieces of information behind. Receiving the item with your expectations could just frustrate you in the end.
Setting the expectation could actually end up in frustration.
From the years that I have been doing online shopping, I have noticed some problems along the process. To be honest, I did not pay that much attention before since online shopping then was new and people haven’t really paid that much attention to it unlike now. So here’s a list of the problems that I have encountered whenever I do online shopping.
The products we order are usually seen through the photos posted on the website. However, from the customer’s perspective, we face various limitations that disrupt us from pushing through with the purchase. It is quite hard to contemplate on the items if it will be worth the buy. We, the consumers, always go and purchase under risk.
For now, how I wish that people like us would have more options or visuals to look at or use as reference. Maybe a video of the device being used like a demo? That would be nice.
When you order something from an online store that has a number of merchants selling items, it’s quite tiring to receive orders separately. I, for one, experienced ordering from an online store with four (4) items. Then, the four (4) items were delivered separately at different intervals, days, and times. It is hard for me because I was a student then and have various class schedules. Receiving the item would be inconvenient especially if it arrives when you are out.
Currently, my last experience was they shipped through two shipments. I received it in two consecutive days at almost the same hour. It was convenient now since that I do not have classes during those days. But for others, split shipping could really be hard to manage especially if no one is going to be left at their homes.
What I would like to suggest is that if they could reduce the number of shipments; and also to allow the recipient to suggest a time that would be the most convenient. Suggesting the time could be done the moment that they are placing the order.
Time is gold.
People are different from their normal mood to another. Some may think that talking to a person while undergoing something can really affect their attitude towards another. Encountering complaints from customers is really an extraordinary job. I could not imagine how much stress the people are suffering because of the complaints they receive.
Customer service is a very broad thing to talk about. This is the part where customers should also be considerate in reaching out to the people working in that department. They absorb all the anger, disappointment and even rage (when you are dissatisfied with the item) but they receive just the right credit.
There are various ways on how to complain or send an inquiry to the online shop. However, some really do not respond quickly and people nowadays seem to be getting more impatient as the days go by. I’m guilty of that too. I’d always like instant reply or instant response to my query yet some really do take time. Honestly, there was one time where they responded a few days after my query. That could be really disappointing.
As an online shopper, I’d like to suggest that there should be more people behind the accounts or the websites that will take our calls or respond to our messages. It will be a loss on the side of the business owner if they do not respond well to the queries of the customers.
Not only that, but also, a feature wherein the people working could also give feedback to the customers. Why? So customers would know and improve on dealing with stress and disappointment as well.
It’s not stress that kills us, it is our reaction to it.
There are more problems with online shopping from various aspects or perspectives of various people. These are just a few. I just really hope that the people in-charge could look more into it and hear our words. It’s not always that others will write about their negative experience.
What about you?
Have you encountered problems with online shopping as well?
Disclaimer: This is an entry for iPrice E-Commerce Blogging Competition.